Your catalog goes in
Export your products from whatever POS you already use. A setup tool matches your columns — SKU, price, quantity, aisle — and loads them. Most stores are live the same day.
OnHand gives your floor team an AI assistant that knows your store's inventory. It answers a customer's question in seconds — the right product, how many you have, which aisle — so your people look sharp and customers don't walk out empty-handed. And it won't invent stock you don't carry.
OnHand gives your team an AI that knows your entire stock. Ask in plain words — what's running low, what's overstocked, what to reorder, whether you can fill a 500-unit order — and get the answer in seconds, grounded in your real numbers. Never a guess.
The problem it solves
When a customer asks something your staff can't answer, they either guess, walk away to go check, or quietly Google it on their phone. — and every one of those can cost you the sale
Staff are already reaching for AI on their phones. The problem is a general chatbot knows products in the abstract — but knows nothing about your store.
It can't say if it's in stock right now at your shop.
It can't tell them which aisle to walk the customer to.
It confidently recommends things you don't even carry.
It's on a personal phone, off the record, outside your control.
The problem it solves
Nobody can hold thousands of SKUs in their head. So reorders slip, cash sits in dead stock, and bulk orders get promised on a guess. — and every one of those quietly costs you money
Your inventory data has the answers, but it's buried in a system nobody wants to query. A spreadsheet can't tell you what needs attention — you have to go looking, and by then it's late.
You can't see what's below reorder point without digging.
Cash is tied up in overstock you forgot about.
A customer wants 500 units and you're guessing if you can fill it.
Dead stock sits for months before anyone notices.
How it works
OnHand reads your product list the way a very fast new hire would — then never forgets it.
Export your products from whatever POS you already use. A setup tool matches your columns — SKU, price, quantity, aisle — and loads them. Most stores are live the same day.
"Customer wants to hang a 45 lb mirror on drywall." No SKU, no menu, no training. Typed on the floor, or spoken hands-free while carrying something.
The right product for the actual job, with on-hand count and location. If the first choice is out, it offers the best in-stock alternative — from your catalog, not the internet.
How it works
OnHand reads your inventory the way a sharp operations manager would — then answers instantly, any time you ask.
Export from whatever system you already run. A setup tool maps your columns — SKU, quantity, cost, reorder point, lead time — and loads them. Live the same day, no ERP project.
"What's below reorder point?" "Can we fill 500 units of the 3/4" PVC?" "What's overstocked?" No queries to write, no reports to build. Typed or spoken.
The flagged items, the quantities, the inventory value, when to reorder and how much — computed across your whole catalog, grounded in your real data.
Why it's trustworthy
A tool that invents stock is worse than no tool — your staff repeat it to a customer, and your credibility takes the hit. So OnHand is built to only answer from what's actually on your shelves.
"Need N95 masks for sanding drywall."
Yes — you'll want a NIOSH-rated N95. Most hardware stores stock them in the safety aisle, usually near the respirators. A 10-pack typically runs about $20.
Sounds right. Store is out of stock. Customer sent to an empty shelf.
"Need N95 masks for sanding drywall."
Out of stock — the 3M N95 10-pack (Aisle 1 · Bay C) is at zero. There's no direct substitute in stock right now, so let the customer know rather than sending them to the aisle.
Grounded. Honest. The associate keeps their credibility.
Every answer is tied to a real SKU on a real shelf. If it isn't in your inventory, OnHand won't say it is.
Why you can trust it
A tool that invents stock levels is worse than no tool — you'd reorder the wrong things and promise orders you can't fill. So OnHand only answers from your actual inventory data, and says so plainly when it doesn't know.
"Can we fill an order for 500 units of 3/4" PVC elbows?"
Yes, that should be no problem — PVC fittings are typically high-stock items and 500 units is a standard wholesale quantity.
Confident. Wrong. You only had 180 in stock. Order over-promised.
"Can we fill an order for 500 units of 3/4" PVC elbows?"
Not in full — 180 on hand against 500. Shortfall of 320. Supplier lead time is 12 days, so the balance could land mid-month if you order today.
Grounded. Honest. You quote the customer the real timeline.
Every answer is tied to a real number in your inventory. If the data doesn't have it, OnHand won't make it up.
What you get
Not "AI transformation." Four specific things you'll notice on your floor in the first week.
The gap between someone's first week and their fifth year is where sales quietly leak. A new person can answer like the veteran standing next to them, on day one.
The answer arrives while you're still standing with the customer. No trip to the back, no "let me find someone" — which is where a lot of sales are lost.
Sold a drill? It surfaces the bits, the case, the second battery — from what's actually in stock. The kind of prompt a great associate does automatically.
Staff are already asking AI. This puts it on a store device, grounded in your data, answering with your products instead of a stranger's guess.
What you get
Not "AI transformation." Four specific things you'll feel in the first week.
See what's low, overstocked, or dead across your whole catalog in one question — instead of building a report or trusting your gut.
Ask what's below reorder point and get a ranked list — with suggested quantities and lead times — before you run out and lose the sale.
"Can we fill 500 units?" gets an instant yes or no, with the exact shortfall and when the balance could arrive — no more over-promising.
Surface the dead and overstocked items quietly tying up your cash, so you can move them instead of reordering more.
See exactly how OnHand would answer your customers' questions, running on your store's inventory. Setup takes an afternoon — reach out and I'll walk you through it.
See exactly how OnHand would answer your team's questions, running on your real stock. Setup takes a day — reach out and I'll walk you through it.
For shop owners
The big chains spent millions building this. You don't have to. OnHand is designed to drop into a store like yours with almost nothing to lose by trying.
It works on a tablet or phone you already own. No kiosks to buy, no equipment to install, no wiring.
Send your product list from your existing POS. It's loaded, branded to your store, and answering questions the same day — no IT project.
Built for independent retailers, not enterprise budgets. Start with a simple pilot and see if it earns its keep before you commit.
For wholesalers
The big distributors run six-figure ERP add-ons to answer these questions. OnHand gives you the same answers on the stock you already track — with almost nothing to lose by trying.
It sits alongside your current setup — no rip-and-replace, no migration, no IT department required.
Send an export of your inventory. It's loaded, mapped to your reorder points and costs, and answering questions the same day.
Built for independent wholesalers, not enterprise budgets. Start with a pilot and see what it surfaces before you commit.
Get in touch
Tell me a bit about your business — what you sell and how big the team is — and I'll show you what OnHand would look like running on your inventory. No pressure, no jargon.
Thanks — I'll get back to you personally, usually within a day.